Refund policy

Return Policy

At LUNÉVVO, we want you to be completely satisfied with your purchase. If you're not fully happy with your items, we are here to help. Please review our return policy below for more details.

Eligibility for Returns

  • Items can be returned within 14 days of receiving your order.
  • Items must be in their original condition, unused, unwashed, and with all original tags attached.
  • Sale or discounted items are not eligible for returns or exchanges (unless otherwise specified).
  • Customized or personalized items are non-returnable.

How to Return an Item

  1. Contact Us: To initiate a return, please email us at contact@lunevvo.com with your order number and the reason for your return.
  2. Return Authorization: Once your return request is reviewed, we will provide you with a Return Authorization Number (RAN) and instructions on how to return your item.
  3. Ship the Item Back: Please pack the item securely and include your RAN. Shipping costs for returns are the responsibility of the customer, unless the return is due to a defective or incorrect item.
  4. Return Address: Returns must be shipped to the address provided with your RAN instructions.

Refunds

  • Once we receive your returned item and confirm that it meets our return policy conditions, we will process your refund.
  • Refunds will be issued to the original payment method used at checkout.
  • Please note that shipping fees are non-refundable.

Exchanges

  • We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the replacement item.
  • If you need a different size or color, we recommend placing a new order for the desired item and returning the original one.

Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us within 7 days of receiving your order at contact@lunevvo.com with photos of the damage or defect.
  • We will gladly send you a replacement or issue a full refund if the item is found to be faulty or damaged.

Late Returns

  • Returns received outside of the 14-day return window may not be eligible for a refund, and will be handled on a case-by-case basis.

Non-returnable Items

  • Gift cards
  • Items marked as "final sale"
  • Personalized/customized products

Return Shipping

  • Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.
  • We recommend using a tracked shipping service or purchasing shipping insurance for returns as we cannot guarantee that we will receive your returned item.